Review our policies and notices concerning personal data protection, digital security, and service quality.
Personal Data Protection Notice
1. Identity of the Data Controller
Under Law No. 6698 on the Protection of Personal Data (“KVKK”), your personal data processed in connection with visa consultancy, preliminary application-file review, and appointment monitoring services provided through visau2.com are processed by the Schengen Visa All brand in its capacity as Data Controller, within the scope described below.
2. Personal Data We Process
Identity Data: Name, surname, Turkish identity number, date and place of birth, marital status, nationality, passport number, and passport validity dates.
Contact Data: Telephone number, email address, and residential address.
Financial and Professional Data: Employment status, occupation, company information, payslips, bank statements, and copies of property deeds or vehicle registration documents.
Travel and Application Data: Destination country, travel dates, flight and hotel reservations, travel-insurance information, and previous visa or refusal history.
Special Categories of Personal Data: Criminal-record documents, biometric photographs, and travel-health data that may be requested depending on the scope of the visa application file.
3. Purposes of Processing Personal Data
Your personal data are processed for the following purposes:
Structuring and conducting a preliminary review of your Schengen visa application file in accordance with the standards of the competent consulate.
Planning and monitoring appointment processes through authorized visa application centers (VFS Global, iDATA, AS VISA Solutions, BLS International, and Kosmos Visa) and Romania’s official eViza portal operated by the Ministerul Afacerilor Externe.
Performing the consultancy-services agreement and managing communications.
Managing customer relations and fulfilling legal obligations.
4. Recipients and Purposes of Personal Data Transfers
To the extent necessary to complete the service, your personal data may be transferred to the following recipients:
Authorized Visa Application Agencies and Portals: VFS Global (Germany, France, the Netherlands, etc.), iDATA (Italy and Germany), AS VISA Solutions (Hungary, Portugal, etc.), BLS International (Spain), Kosmos Visa (Greece), and Romania’s eViza system operated by the Ministerul Afacerilor Externe.
Diplomatic Missions: The relevant country’s embassies and consulates, including the Consular Section of the Embassy of Romania.
Service Providers: Travel-health-insurance companies, hotel and flight reservation providers, and our legal and financial advisers.
These transfers are carried out within the personal-data-processing conditions set out in Articles 8 and 9 of the KVKK. Due to the nature of the visa application process, your data are transferred abroad through the systems of the relevant diplomatic missions, portals, and agencies.
5. Collection Method and Legal Basis
Your data are collected through application forms on our website, WhatsApp communication lines, email, and physical or digital documents you provide.
The legal bases for processing are Article 5/2-c of the KVKK (performance of a contract), Article 5/2-ç (legal obligation), Article 5/2-f (legitimate interest), and, where required for special-category data and international transfers, your Explicit Consent under Articles 6/2 and 9.
6. Your Rights Under Article 11 of the KVKK
As a data subject, you may apply to Schengen Visa All to learn whether your personal data are processed, request information, learn the third parties to whom they are transferred, and request their correction or deletion.
Cookie Policy
1. What Is a Cookie?
Cookies are small text files placed on your device through your browser when you visit schengenvarmi.com or visau2.com. Cookies help the website operate efficiently and provide you with a better experience.
2. Types of Cookies We Use
Strictly Necessary Cookies: Required for core website functions such as page navigation and access to secure areas.
Performance and Analytics Cookies: Anonymous statistical cookies that help us understand how visitors use the site, such as page-view counts and bounce rates.
Functionality Cookies: Remember your preferences, such as language and region, to provide a more personalized experience.
3. MANAGING COOKIE PREFERENCES
You may reject or delete cookies by changing your browser settings. You can update your cookie preferences at any time through your browser’s settings menu. Disabling strictly necessary cookies may limit some website functions.
Security Policy
1. Security Approach and Purpose
Schengen Visa All considers the security of personal data, application documents, and contact information submitted digitally by users and customers to be a fundamental priority.
This policy covers the data-security principles applicable to all users who visit schengenvarmi.com or visau2.com and use our services.
2. Data and System Security Measures
SSL/TLS Encryption: All data transmitted through our websites are encrypted in transit using SSL certificates.
Access Restriction: Only authorized operations personnel may access customer documents, and only to the extent required by their duties.
Agency and Portal Security: Your data are transmitted through secure protocols during processes involving authorized application centers (VFS Global, iDATA, AS VISA, BLS International, and Kosmos Visa) and eViza (Ministerul Afacerilor Externe).
Data Storage Security: Our digital archives undergo regular security scans and are protected against unauthorized access.
3. INCIDENT AND BREACH NOTIFICATION
If a potential data-security threat or breach occurs, the necessary technical intervention is performed immediately and the competent authorities and data subjects are notified as required by law.
Customer Satisfaction Policy
1. Our Customer-Focused Service Approach
At Schengen Visa All, our primary objective in the visa consultancy and preliminary application-file review services offered through schengenvarmi.com and visau2.com is to provide a high-quality, transparent, and reliable customer experience.
To sustain applicant satisfaction, we follow the principles of full compliance with consular standards and accurate information throughout our processes.
2. Our Core Principles
Transparency and Integrity: Application-file deficiencies, potential risks, and consular processes are communicated to the applicant clearly and openly.
Fast and Effective Communication: Customer requests, questions, and notifications are reviewed and answered as quickly as possible.
Privacy and Trust: Customer documents and personal data are protected to high security standards.
Continuous Improvement: Our service processes are regularly analyzed and improved in light of feedback.
3. FEEDBACK AND COMPLAINT MANAGEMENT
You may submit questions, suggestions, or complaints concerning our services through our official communication channels. All submissions are evaluated impartially and addressed with the aim of reaching a resolution.
Information Security Policy
1. INFORMATION SECURITY MANAGEMENT SYSTEM (ISMS)
Schengen Visa All is committed to protecting the confidentiality, integrity, and availability of its information assets. Our Information Security Policy applies to all information-processing activities within our visa-consultancy operations.
2. Information Security Principles
Confidentiality: Information is protected from unauthorized persons and made available only to authorized individuals.
Integrity: The accuracy, immutability, and completeness of customer documents and data records are protected.
Availability: Authorized users are provided timely and uninterrupted access to the information they need.
3. Process and Human Resources Security
All personnel are required to comply with information-security rules. Confidentiality and information-security provisions are fundamental to our agreements with business partners and third-party service providers.
